FAQs Slide

FAQs – MillaG5 Ltd Cleaning Agency in London

Frequent asked questions about our cleaning services:

What kind of cleaning services do you provide?

Our team of professional cleaners is composed of skilled and knowledgeable people who are all capable of providing high quality services that includes the following:

We provide our services not only to private homes and residential properties. We also clean restaurants, churches, offices, film studios, office buildings and business or commercial areas and buildings. We also offer our reliable and affordable services to property management companies and real estate agents.

How do you vet and screen your professional cleaners?

We know that it is quite difficult to trust a stranger and let him/her take care of all your house cleaning and housework. And that is why our cleaning agency thoroughly and carefully evaluates and vets prospective professional cleaners to ensure that our clients get only trustworthy and dependable staff. Before hiring a cleaner, we always check on their:

  • Immigration Status
  • Proof of identity and home address
  • Past work history and references
  • General personality suitability
  • Initial test on common cleaning tasks

We always do our best to make sure that you get an honest and reliable cleaner by making sure that they can be trusted so that you can allow them into your home without any worries.

I want a cleaner that I can completely trust and rely on. How do you ensure that they are reliable and can be trusted?

Aside from our careful evaluation of prospective cleaners, after we hire them we also instruct them about the importance of being dependable and reliable. More importantly, we also emphasize our quality control procedures so that they would work properly and responsibly, in accordance with the high quality standards that we impose upon them.

We also check the references they provided and check if they have a good proven employment record.

We want you to be comforted by the fact that we only send our cleaners to you once we have ensured that you will not have any problems when it comes to their trustworthiness and reliability when it comes to house cleaning and other kinds of cleaning services.

Do you allow your clients to assign or specify the day when your cleaner comes?

Our cleaning agency makes every effort to meet the requirements of prospective clients.

In most cases it is possible to specify the day your cleaner attends.

Will I be the one paying the cleaner directly or will I pay to the agency?

You pay the cleaner the fee arranged by yourself and our office. The cleaner should be paid direct in cash or cheque at £9.00 an hour at the end of each session worked. Company commission is £4.00 an hour which is payable by the client monthly by standing order or cheque.

Any tips or bonuses are paid directly to the cleaner.

What if I am not happy with the cleaning services provided?

MillaG5 Ltd considers every client as a valuable customer. The cleaners are vetted for reliability and we try to ensure that you are never dissatisfied, but occasionally things happen beyond our control and we may have to substitute your cleaner, temporarily or permanently.

Please call us as soon as possible if you are dissatisfied and we will do our utmost to ensure the mistake is rectified and never repeated.

Is your company insured?

Our cleaning agency arranges appropriate insurance for all the cleaners.

You will be covered for damage to your property while the cleaners work in your house.

How long will I have to wait for you to find me a house cleaner?

MillaG5 Ltd endeavours to meet all wishes as soon as possible and we will reply to all requests within 24 hours.

Time, location and work-load all have an effect on the facility to present a cleaner but in most cases we will have somebody accessible within 7 days.

Can I request the cleaner to come once a month?


Our cleaning agency can arrange for a cleaner to attend as often as you like. But we cannot guarantee that it will always be the same cleaner that attends.

Can I have the same cleaning lady every week?

Answer: Yes.

We understand that it is preferable that the same cleaner comes to your house to clean every week. We value our clients and we know that you prefer to have a familiar face instead of someone new.

Do I pay for the transport of the cleaners?


The professional cleaners will be coming to your house using their own transportation to make their appointments.

What kind of services can I expect from your cleaner?

We have the best cleaners in London who can do most types of cleaning, including:

  • Vacuuming
  • Polishing
  • Dusting
  • Cleaning the Kitchen and Bathroom
  • Washing and Ironing
  • And many others!

We also have cleaners who can provide party help and even the cleaning after the event. We also have expert bartenders and waiters. Our professional cleaners are capable of doing housework such as cooking, washing and ironing, and more.

If you have a specific requirement, you can arrange it with us by calling us or sending us an email and we can discuss it with you and make the proper arrangement necessary.

Can I have the cleaner clean and do his/her job for one hour each day?

Can I request to have the cleaner come in for just one hour each day?

Answer: No, this option is not allowable.

To ensure that the travel and other expenses incurred by our cleaners remain proportional to the wages they receive, we made the minimum time for a visit is two and one half hours.

What if I moved to a different place, will you still be able to provide me with your cleaning services?

As long as you are within the M25 area, we can arrange the service to be provided.

I’m interested in booking your domestic cleaning services. What should I do and what can I expect after contacting you?

OK, I want to go ahead. What happens next?

Either call us on 020 8884 9144 or Book Online form.

A representative from MillaG5 Ltd will contact you within 24 hours to discuss arrangements.