Terms and Conditions at MillaG5 Cleaning Agency
General
The Cleaning Agency agrees to perform the work specified by the Client in a professional manner. The Cleaning Company reserves the right to make changes to any part of these Terms and Conditions without notice. By ordering our domestic cleaning services via telephone, e-mail, fax or website the client is agreeing to be bound by the Cleaning Agency Terms and Conditions of Service. The Client must allow the cleaner access to hot water and power. All fragile and breakable items must be secured or removed. We will provide all cleaning material and equipment on request. Please note that this will be subject to a surcharge.
Regular Domestic Cleaning:
The Cleaning Agency offers a regular domestic cleaning service with prices starting from £9.00 per hour excluding VAT, on condition that the client engages the cleaner for sessions for a minimum of three hours at least once a week. Alternatively, a minimum of two hours per week or three hours per fortnight at £9.50 an hour can be provided as part of our standard regular domestic cleaning service.
The Cleaning Agency will receive commission calculated in reference to the weekly hours during the continuance of the Agreement, which may be terminated if required after the first month of commencement providing that the first monthly commission is paid in advance. Thereafter a month’s written notice is required from the Client to the Cleaning Agency in order to cancel the services.
For the clients who don’t wish to sign a contract in advance.
The first cleaning session is charged at 13.00 rate with 4.00 credit to the client in respect of further cleaning. When the client signs the contract, the cleaning session will be charged at 9.00 rate on weekly basis.
Once only cleaning
- The client is recommended to check the quality of the cleaning work carried out immediately after completion of the work.
- In the event that the client is not satisfied with the standard of work, he/she should contact the company not more that 24 hours after the completion of the service. Unless good reason is given for late notification of any complaint, the company will not consider any complaints which are notified after such period of 24 hours.
- In the event of complaint the client will allow the company to send a cleaner back to the client’s property to complete the work to the client’s satisfaction and the company will not normally refund any payment if it is not permitted to return to the client’s property to complete the job..
- When booking a cleaning service, the Client is obliged to provide details of name, address, telephone, e-mail address and the payment details over the phone. As soon as this information has been submitted the Client will be sent an e-mail confirmation one working day before the cleaning session in respect of the Company’s Terms and Conditions. The Client accepts these Terms and Conditions unless s/he contacts the Company before the cleaning session has started.
Insurance
The Cleaning Agency is insured by full public and employer's liability cover. The cleaners have full public liability insurance.
Claims
In case of a complaint, the Cleaning Agency requires to be notified within 24 hours after completion of the cleaning work. No claims will be entertained after the above time limit. If the Client is dissatisfied with the work, a cleaner must be allowed to return and re-do the job at no extra charge.
For a copy of our full Terms & Conditions of Service, please contact our office. Next
